Customer Service


In sale period, delivery of your order may take up to 5-7 days. We kindly ask for your patience also in regards to returns and refunds. If you have already contacted us via e-email please give us 5-7 days to respond/provide what you requested. We are attending to e-mails on first come – first served basis and doing our best to provide the highest level of service. Please accept our apologies for inconvenience caused.

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We appreciate how important it is for you to know who you're shopping with online and so we've collated a bit about who we are and how we are operated.

ECCOSHOESUK.COM is an official ECCO online site operated by KRM (Great Britain) Limited. We're as passionate and dedicated about providing you with a truly exceptional shopping experience, as we are about the fantastic shoes we sell.

Combining our deep knowledge of ECCO footwear with a desire to put our customers at the heart of all we do, our goal is to deliver to you the very best online experience at ECCOSHOESUK.COM.

Please note we are only able to send order to locations with the United Kingdom and Channel Islands.

We hope you enjoy your shopping experience on our website, which is 100% safe and secure and utilises the most up to date technology to give you a smooth and trouble free experience. We love to speak to our customers and listen to your feedback. Knowing what we do well and how we can improve is very important to us, so please contact us either on telephone +44 (20) 37691509 or email us on