COVID-19 INFORMATION

Dear ECCO Customers,

 

Our main priority is to protect the health of our customers and staff during the current COVID-19 situation. Yon can shop safely with us online and in selected stores, which are being opened in a phased approach. Below you can read the latest information about the measures we are taking in our stores, the current stores that are open, as well as adjustments to our delivery and return services. 

 

Please take care & stay healthy,

THE ECCO TEAM

 

RETURNING GOODS BOUGHT ONLINE

We have extended the return period for online orders from 30 to 60 days because we know that it can be challenging to return goods bought online at the moment.

 

DELIVERY INFORMATION

Our logistics partners are working hard to maintain their usual service levels while keeping their employees safe. We ask for your understanding if orders are delayed.

 

RETURNING GOODS BOUGHT IN STORES

Some of our stores are open again, and you can return your goods in the open stores.

 

THE FOLLOWING STORES ARE OPEN:

  • ECCO Chichester, 3 West Street, PO191QD Chichester
  • ECCO Oxford Street, 445 Oxford Street, W1C 2PP London
  • ECCO Harrogate, 41 James Street, HG1 1QY Harrogate
  • ECCO Nottingham, 30 Bridlesmith Gate, NG1 2GQ Nottingham
  • ECCO Canterbury, 18 Marlowe Arcade, CT1 2TJ Canterbury
  • ECCO Guildford, 41 High Street, GU1 3DY Guildford
  • ECCO Salisbury, 57 Silver Street, SP1 2NG Salisbury
  • ECCO Newbury, G10 Parkway Shopping Centre, RG14 1AY Newbury
  • ECCO Leamington, 83 The Parade, CV32 4AY Leamington Spa
  • ECCO Chester, 6-8 St Werburgh Street, CH1 2DY Chester
  • ECCO Oxford Hall Street, 20 New Inn Hall Street, OX1 2DW Oxford
  • ECCO Winchester, 99 High Street, SO23 9AH Winchester
  • ECCO Kings Road, 33H Kings Road, SW3 4LX London
  • ECCO Brighton, 46-47 East Street, BN1 1HN Brighton
  • ECCO Birmingham, 42A New Street, B2 4LN Birmingham
  • ECCO Cheshire Oaks Outlet, Unit 97 McArthur Glen Designer Outlet Village, CH65 9LA
  • ECCO Ashford Outlet, Unit 31 McArthur Glen Designer Outlet, TN24 0SD, Ashford

 

SAFETY IN OUR STORES

We have opened some of our stores, and we are doing everything we can to ensure the safety of both our customers and our staff. We ask customers and staff to follow these official guidelines: 

  • Keep a distance of minimum 2 meters when browsing the stores and standing in the queue
  • Use a hand sanitizer
  • Please pay with card
  • We allow a reduced number of people in the store based on the store size
  • We have reduced our opening hours

If you have questions, you are always welcome to contact our Customer Care.  We are ready to help.