Contact Us

Get in touch, we'd love to help. 

 

If calling about an order placed with us, please ensure to have your order number ready when calling. We are currently experiencing a technical issue with order confirmation emails, so please do not be concerned if your confirmation email fails to arrive. 

 

You can contact us via the following email address or the online query tool below:

Please note, if you are enquiring about ECCO items which were not purchased from eccoshoesuk.com, your first point of contact should be with the retailer the item was purchased from.

 customercareuk@ecco.com

 

If you wish to call us, please use the contact phone number below:

 

01823 426035

(Please be advised that due to security reasons, we no longer take orders and payments by telephone)

 

DUE TO VERY HIGH DEMAND, WE WILL HAVE AN EXTENDED RESPONSE TIME. WE WILL ENDEAVOUR TO BE IN TOUCH WITH YOU AS SOON AS POSSIBLE. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED.

 

Our telephone lines are available as follows:

 

Monday: 8.00am - 5.00pm

Tuesday: 8.00am - 5.00pm

Wednesday: 8.00am - 5.00pm

Thursday: 8.00am - 5.00pm

Friday: 8.00am - 5.00pm

Saturday: CLOSED

Sunday: CLOSED

 

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